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Creating a simpler service system.

Problem: Fragmented System
  • The existing Behavioral Health system is fragmented and siloed
  • It is often not clear to consumers, families, and referral agencies where to go for what services
  • There is an ongoing push by payers (insurance companies, Medicaid) for better integration of care
  • The network of wraparound support services needs to connect and coordinate for efficient, effective care
Solution: One Stop Shop
  • One facility to house behavioral health services, public health, and wraparound support services
  • Create an identifiable “brand” for referral agencies
  • Purpose-built with the consumer experience as the driving principle
  • Efficient and inviting space and furnishings
  • Tri-County Board owns the building; makes space available to service partners
Needs assessment of projected service partners
  • Current occupied space: 47,000 sq ft
  • “Needed” space based on surveys: 25,000 sq ft
  • Gap represents inefficient space built for other purposes
  • Projecting 40,000 sq ft to allow for growth
  • 150+ employees
  • Current facilities costs: $500,000/year (rents, utilities, maintenance, etc.)
  • Estimated efficiencies of $250,000/year
  • Re-invest in new services
  • Purpose-built for better engagement and outcomes
System Design: Front Door Experience
  • Single point of entry
  • Greet at the door
  • Comprehensive assessment
  • Engineered “flow”
  • Clear directions
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