one wellness place
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Creating a simpler service system.
Problem: Fragmented System
The existing Behavioral Health system is fragmented and siloed
It is often not clear to consumers, families, and referral agencies where to go for what services
There is an ongoing push by payers (insurance companies, Medicaid) for better integration of care
The network of wraparound support services needs to connect and coordinate for efficient, effective care
Solution: One Stop Shop
One facility to house behavioral health services, public health, and wraparound support services
Create an identifiable “brand” for referral agencies
Purpose-built with the consumer experience as the driving principle
Efficient and inviting space and furnishings
Tri-County Board owns the building; makes space available to
service partners
Needs assessment of projected service partners
Current occupied space: 47,000 sq ft
“Needed” space based on surveys: 25,000 sq ft
Gap represents inefficient space built for other purposes
Projecting 40,000 sq ft to allow for growth
150+ employees
Current facilities costs: $500,000/year (rents, utilities, maintenance, etc.)
Estimated efficiencies of $250,000/year
Re-invest in new services
Purpose-built for better engagement and outcomes
System Design: Front Door Experience
Single point of entry
Greet at the door
Comprehensive assessment
Engineered “flow”
Clear directions
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