Creating a simpler service system.

Problem: Fragmented System

• The existing Behavioral Health system is fragmented and siloed
• It is often not clear to consumers, families, and referral agencies where to go for what services
• There is an ongoing push by payers (insurance companies, Medicaid) for better integration of care
• The network of wraparound support services needs to connect and coordinate for efficient, effective care

Solution: One Stop Shop

• One facility to house behavioral health services, public health, and wraparound support services
• Create an identifiable “brand” for referral agencies
• Purpose-built with the consumer experience as the driving principle
• Efficient and inviting space and furnishings
• Tri-County Board owns the building; makes space available to service partners
  

Needs assessment of projected service partners

• Current occupied space: 47,000 sq ft
  
• “Needed” space based on surveys: 25,000 sq ft
• Gap represents inefficient space built for other purposes
• Projecting 40,000 sq ft to allow for growth
• 150+ employees
  
• Current facilities costs: $500,000/year (rents, utilities, maintenance, etc.)
• Estimated efficiencies of $250,000/year
• Re-invest in new services
• Purpose-built for better engagement and outcomes
  

System Design: Front Door Experience

• Single point of entry
  
• Greet at the door
• Comprehensive assessment
  
• Engineered “flow”
• Clear directions